Technical Support

Since 2000, KEMP's network engineers and technical professionals have been providing expert systems support for customers ranging from small and medium businesses to Fortune 100 enterprises. Covering a wide range of design configurations and system complexities, our engineers can rapidly and efficiently help you derive the most value from your LoadMaster appliance.

Contact Support

  The Americas Europe, Africa and Mddle East Asia Pacific United Kingdom
Basic Support +1 631-345-5292 +353 61 260 101 +65 68718782 +44 203 551 7393
Premium Support +1 631-775-0027 +353 61 260 112 +353 61 260 112 +353 61 260 112
  Support Contact Form Support Contact Form Support Contact Form Support Contact Form

Support Plans

Every LoadMaster includes the 1st year of Basic support.

Basic Support includes:

  • 5 X 10 Live Telephone Support
  • Unlimited e-mail support
  • Hardware replacement policy
  • Software fixes and updates

Premium Support:

  • 7 X 24 Telephone Support Coverage
  • 24hr Hardware replacement

Premium Plus Support:

  • 7 X 24 Telephone Support Coverage
  • 4hr On-site hardware replacement

See terms of service for further support plan details.