Technical Support

To submit a support ticket please click the black box to the left of your screen "Support" or email support@opengear.com and our system will automatically generate a support ticket.

Opengear console server support
Please be sure to include a copy of your support report from your console server to help us better serve you. You can find the support report located in the web interface of your console server in the left hand navigation under Status, please copy/paste this information and include it in the support request.

More Resources

    Support FAQ Answers to common questions

    Documentation Manuals, Quick Starts and release notes

    Firmware Download current drivers and firmware

    Cabling Power and serial connection information

    RMA Return Material Authorization procedures

    Product Registration Activate your Warranty and stay informed

    Warranty ACM5000, CM4000, CM4100, CMS6100, KCS6100, IM4200, IMG4000, IMG4200 & SD4000 products

Support Contact
Phone: +1 801 282 1387
E-mail:
support@opengear.com
Helpdesk: Click the "Support" black box to the left of your screen

    Source Code Obtain source code for all GPL code

    Licenses Software license information

    Custom OEM and custom design services

General support for the open source projects which Opengear sponsor is available through the Sourceforge project sites okvm.sf.net and sdtcon.sf.net